Shipping & Returns
Shipping Information
Most items are made to order so please allow up to 14 days for production. If an item is in stock it will ship in 3-5 business days. In stock items will be listed as such. Domestic purchases will be shipped USPS Priority Flat Rate and insured for the amount of $50.
If you would like to fully insure your purchase, please contact me when purchasing and I will adjust shipping costs appropriately.
Domestic Shipments:
USPS Priority (small flat rate box) - $11.20
USPS Priority (medium flat rate box - if purchasing more than 2 items) - $22.25
International Shipments:
USPS First Class Mail International - $22.00
*If your order needs to be internationally shipped, choose the USPS First Class Mail International option at checkout. If incorrect shipping option is chosen, you will be billed for the difference in shipping.
*Please note that international shipping can take 14-21 days to arrive to it’s destination. International tracking will only track the package until it leaves the United States.
Please note that once your package has shipped, it is out of my hands, and I no longer claim responsibility if it is missing in transit. If you feel as though you may be having issues with your shipment, feel free to contact me. I would be happy to try to help you with a solution.
If your order is time sensitive please email me directly: unabarrettllc@gmail.com
Packaging
All pieces are packaged with care in a “Una Barrett Jewelry” signature gift box.
In an effort to make shipping and packaging practices more environmentally friendly, by default all orders will be securely packaged together unless otherwise requested.
*If you are buying multiple items and would like them packaged in separate boxes for gifting please send email a request for gift wrapping (free of charge) to: unabarrettllc@gmail.com
Returns & Exchanges
Each piece is handcrafted and ALL SALES ARE FINAL – No Credit Card Refunds. You may exchange a piece for credit towards another within 7 (seven) days from the date of receipt as long is in it’s original, unworn condition with no missing, broken, or exchanged stones – and the finish of the metal and/or stones are not scratched or marred.
To initiate an exchange, email unabarrettllc@gmail.com within 7 days of receipt of jewelry with your exchange request. Your original sales receipt may be required.
You will be responsible for shipping and insurance for all exchanges. Insure the package for the full value of the jewelry, and return it in the gift box inside of a larger box with bubble wrap to prevent rattling and protect the piece during transit.
Each item must be in its original condition or a 50% restocking fee will be deducted from your exchange credit. I reserve the right to refuse any exchange that is not in resale condition. Credit for exchanged merchandise will be extended for 1 year from the date of purchase.
Refunds for damaged items will only be given if incurred during shipping or if an item is defective.
If items have become damaged due to regular use, please contact Una Barrett at unabarrettllc@gmail.com for details on repair and refinishing.